If Something's Not Right
Last updated October 2026.
Tell Us
Speak to any member of the team, call 0131 332 3971, email info@comelybankdental.co.uk, or write to the practice manager at Comely Bank Dental, 3 Comely Bank, Edinburgh EH4 1AN. Most concerns can be put right quickly.
What Happens Next
We'll acknowledge your complaint within three working days, investigate it, and aim to give you a full response within 20 working days. If it will take longer, we'll tell you why.
Children's NHS Treatment
We see our plan members' children on the NHS. You can raise a complaint about your child's NHS care with us, or with NHS Lothian's complaints team instead. If you're not satisfied with the final response, you can ask the Scottish Public Services Ombudsman to review it.
Private Patients
Complaints about private treatment go through our own procedure first. If you're not satisfied with our response, you can contact the Dental Complaints Service.
Our Regulators
Private dental care in Scotland is regulated by Healthcare Improvement Scotland, which you can contact about the way the practice is run. Our dentists, hygienist and therapist are registered with the General Dental Council.